Motorhome Parts Advisor
Job Title: Motorhome Parts Advisor
Location: BC Motorhomes
Position Type: Full-Time
Overview:
BC Motorhomes is on the lookout for a knowledgeable and customer-focused Motorhome Parts Advisor to join our team! As the go-to expert for motorhome parts and accessories, you'll play a key role in ensuring our customers receive top-notch service and the right solutions for their needs. This is a full-time position that offers a dynamic work environment and a chance to grow with a dedicated team.
Key Responsibilities:
Customer Assistance: Help customers identify and select the correct motorhome parts and accessories, providing expert advice on compatibility and usage.
Team Collaboration: Work closely with the sales and service teams to ensure customer needs are met effectively.
Inventory Management: Maintain accurate and up-to-date inventory records, monitor stock levels, and place orders as needed.
Order Processing: Handle customer orders, coordinate deliveries, and address inquiries about products and shipments.
Product Knowledge: Stay current on the latest motorhome parts, accessories, and industry trends to continuously enhance your expertise.
Outstanding Customer Service: Resolve customer issues, provide solutions, and offer recommendations tailored to their needs.
Vendor Relationships: Build and maintain strong relationships with suppliers, negotiating terms and pricing.
Product Cataloging: Assist in creating and maintaining product catalogs, ensuring accurate listings.
Market Monitoring: Track market trends and competitor activities to provide valuable insights to support strategic decisions.
The Person:
As a Parts & Accessory Advisor, you must be confident, motivated, and excellent at interacting with people. You'll be expected to represent the company in a professional manner while delivering outstanding customer service. We’re looking for someone who:
Has previous experience within the Motorhome / Caravan / Leisure industry, although we will also consider candidates with experience in Automotive/Commercial dealership roles.
Is focused on delivering excellent customer service and has a passion for helping customers find the right solutions.
Has enthusiasm and is a fast learner with excellent people skills.
Pays great attention to detail and has strong organisational abilities.
Is a good multi-tasker, able to manage various tasks and priorities efficiently.
Has the ability to think outside the box and come up with creative solutions to challenges.
Why Join Us?
At BC Motorhomes, you'll become part of a passionate team committed to delivering excellent customer service. We offer a supportive environment where you can grow, develop your skills, and make a positive impact on our customers' motorhome experiences.
Bonus: Enjoy an early finish at 12:30 PM on Fridays!
Closing Date: 28th April 2025
If you’re ready to take the next step in your career and help drive our customers’ journeys, apply today by sending your CV to danny.thomson@bcmotorhomes.co.uk and join the BC Motorhomes family! 🚐